Workbench中错误提示：An error occurred while starting..？ 20

电脑以前没有被网管监控，因此ANSYS软件均可用，当天晚上因计算需要没有关闭电脑（且workbench也未关闭），当天很多人选择了关机。第二天发现workebnch不能进行运算，但网格划分均可完成，而其他人的ansys完全不能打开。申请软件权限开通以后，且在Workbench中进行任何求解时均会出现错误提示：An error occurred while starting the solver module. Please refer to the Troubleshooting section in the ANSYS Mechanical user guide.参考http://www.eureka.im/5172.html的解决方式，均解决不了，不能求解。

错误提示及解决方法如下：

An error occurred while starting the ANSYS solver module. Please refer to the Troubleshooting section in the ANSYS Workbench Manual

Explanation: This problem occurs when trying to solve an analysis in Workbench that is stored on a network drive using a UNC path. For example: computer_namefoldername. In ANSYS Workbench 12.0 when a solve is started it runs the Ansys120.exe executable. This in turn runs the Windows Cmd.exe interface. The Windows Cmd.exe interface is unable to handle UNC paths which cause this problem.

There are two possible resolutions/workarounds for this issue:

Resolution 1: Map the network drive to a drive letter on the local machine to resolve this issue.
Windows Explorer > Tools menu > Map Network Drive.
Select a drive letter and enter the UNC path to the directory where the analysis is stored, for example: computer_namefoldername

Resolution 2: The following Microsoft Base article is a workaround to allow the Cmd.exe interface to run using UNC paths. <a target=_blank href="http://support.microsoft.com/kb/156276">http://support.microsoft.com/kb/156276</a>http://support.microsoft.com/kb/156276

Resolution 3: This problem can also occur when the ANSYS Mechanical package is not installed on the machine. Check the install directory for a `<install_dir>v120ansys` folder (Example: Crogram FilesANSYS Incv120ansys). If this folder does not exist then the Mechanical package is not installed.

请问如何做才能使软件正常使用？（软件权限均已开通）